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PetCare Ally

Terms of Service

Effective date: August 7, 2026 · Last updated: August 7, 2026

Important Veterinary Disclaimer

PetCare Ally is not a veterinarian or a substitute for professional veterinary care. The Service provides general informational guidance only.

If your pet is experiencing severe symptoms, may need emergency care, or is in a life-threatening situation, contact a veterinarian, emergency veterinary hospital, or animal poison control service immediately. Do not rely on the Service in an emergency.

You are responsible for your own veterinary bills and pet care costs. Important warranty disclaimers and liability limits are in Sections 18 and 19.

BY CHECKING THE BOX, CLICKING "I AGREE," CREATING AN ACCOUNT, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE TO THESE TERMS. SECTION 22 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED, AND INCLUDES A 30-DAY OPT-OUT PROCEDURE. SECTION 18 DISCLAIMS WARRANTIES AND SECTION 19 LIMITS OUR LIABILITY. PLEASE READ THOSE SECTIONS CAREFULLY.

1. Introduction

Welcome to PetCare Ally. PetCare Ally is operated by Petcare Clarity LLC, a Texas limited liability company doing business as PetCare Ally ("PetCare Ally," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of PetCare Ally, including our website, app, chat tools, pet profiles, file uploads, decision-support features, subscriptions, and related services (collectively, the "Service").

By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. "You" and "user" refer to any person who accesses or uses the Service.

You accept these Terms by checking the acceptance box or clicking the acceptance button presented when you create an account, and by continuing to access or use the Service afterward. We maintain records of your acceptance, including the version of these Terms then in effect and the date and time of acceptance. If you access the Service without creating an account, your continued use constitutes acceptance of these Terms.

Our Privacy Policy is incorporated into these Terms by reference and is available at petcareally.ai.

2. What PetCare Ally Is and Is Not

PetCare Ally provides AI-assisted, general informational guidance to help pet owners think through pet care questions, organize information, and prepare for conversations with licensed veterinary professionals.

PetCare Ally is not a veterinarian, veterinary clinic, emergency service, pharmacy, diagnostic provider, or substitute for professional veterinary care. The Service does not create a veterinarian-client-patient relationship and does not diagnose, treat, prescribe, or replace care from a licensed veterinarian.

  • You remain responsible for all decisions you make about your pet.
  • You should always consult a licensed veterinarian for diagnosis, treatment, medication, emergency care, and health decisions.
  • Information from the Service may be incomplete, inaccurate, outdated, or not appropriate for your pet's specific condition.
  • The Service does not diagnose conditions, provide prognoses, or recommend or dose medications. Any response that appears to do so is general informational content only and must be confirmed with a licensed veterinarian.
  • The Service may urge you to seek veterinary or emergency care when the information you provide suggests a serious problem. Any such message is general informational content generated by an AI system, not a clinical assessment of your pet. The Service does not determine that your pet does not need veterinary care, and the absence of an urgency message is not an indication that your pet is well or that care can safely wait.
  • The Service is a decision-support and organization tool. It is not a medical device and is not FDA-cleared or approved. It does not provide veterinary telemedicine and is not a substitute for telehealth, triage, or remote assessment by a licensed veterinary professional.
  • No employee, contractor, or agent of PetCare Ally is acting as your veterinarian, and no licensed veterinarian reviews your inputs or the Service's responses before they are delivered to you.

3. No Emergency Use

PetCare Ally is not designed for urgent or emergency situations. If your pet may be experiencing an emergency, seek immediate veterinary care instead of relying on the Service.

Examples of emergency symptoms may include difficulty breathing, seizures, collapse, severe bleeding, trauma, suspected poisoning, bloated abdomen, inability to urinate, repeated vomiting, extreme pain, or any sudden and serious change in condition.

These examples are illustrative only and are not a complete list of emergencies. The absence of a symptom from this list does not mean your pet's situation is not an emergency. When in doubt, contact a veterinarian, an emergency veterinary hospital, or an animal poison control service immediately.

If the information you provide suggests a possible emergency, the Service may urge you to seek immediate veterinary care. Any such message is generated by the same AI system that produces every other response. It is not triage and it is not a clinical assessment, and the absence of such a message does not mean your pet is not experiencing an emergency. The Service does not monitor your conversations, does not alert anyone on your behalf, and does not contact a veterinarian, emergency clinic, or any other person or service for you.

4. AI Outputs and User Inputs

The Service uses artificial intelligence and related systems to generate responses based on the information you provide. AI outputs may be incorrect, incomplete, or misleading, and are not reviewed by a veterinary professional before delivery.

AI systems can produce output that reads as confident, specific, and authoritative but is factually wrong, including invented citations, invented studies, invented drug interactions, and invented dosages. Confidence in the wording of a response is not evidence that the response is correct.

You are responsible for the accuracy and completeness of the information you submit, including symptoms, medications, age, breed, weight, history, files, and other pet-related details. Poor or incomplete input can produce poor or unsafe output.

You should validate AI outputs with a licensed veterinarian before acting on them, especially for medical, medication, nutrition, behavioral, or urgent care decisions.

The Service may generate different responses to the same or similar questions, for you or for other users. Responses are not unique to you, are not personalized clinical advice, and should not be treated as a second opinion.

5. Your Acknowledgments and Assumption of Risk

By using the Service, you acknowledge and agree that:

  • The Service is an informational and organizational tool, not veterinary care, and you will not use it as a substitute for examination, diagnosis, or treatment by a licensed veterinarian;
  • AI-generated responses can be wrong, and you will independently verify any response with a licensed veterinarian before acting on it in a way that could affect your pet's health;
  • You, and not PetCare Ally, decide what care your pet receives, when to seek veterinary attention, and what treatment to pursue or decline;
  • Delaying or declining veterinary care based on anything you read in the Service is your decision alone and carries risk of serious harm to your pet, including death;
  • You knowingly and voluntarily assume the risks described in these Terms, including the risk that a response is inaccurate, incomplete, or inappropriate for your pet.

Nothing in this Section waives any right that cannot be waived under applicable law, and nothing in this Section applies to claims arising from our own gross negligence, recklessness, or willful misconduct.

6. Eligibility and Accounts

You must be at least 18 years old and a resident of the United States to use PetCare Ally. By using the Service, you represent that you meet these requirements and have the authority to agree to these Terms. The Service is intended for use only in the United States; we make no representation that the Service is appropriate or available for use in other jurisdictions.

You agree to provide accurate, current, and complete account information and to keep your login credentials secure. You are responsible for activity that occurs through your account.

You must notify us promptly at info@petcareally.ai if you learn of any unauthorized use of your account. Accounts are personal to you. You may not share, sell, transfer, or allow others to use your account, and you may not create an account on behalf of another person or entity without that person's or entity's authorization.

You represent that you are not located in, and are not a national or resident of, any country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

If we learn that an account was created by a person under 18, we will close the account, delete associated information, and refund any payments made on that account. We may also close accounts that we determine were created in violation of these Terms.

We may suspend, restrict, or terminate access if we believe you have violated these Terms, misused the Service, created risk for other users, or used the Service in a way that may harm PetCare Ally.

7. Payments, Subscriptions, Free Trials, and Refunds

Pricing and plans

PetCare Ally may offer paid subscriptions, promotional plans, partner-referred plans, and one-time access plans. The current pricing, billing cycle, included features, renewal terms, and cancellation options for each plan are shown at checkout, in your purchase confirmation email, and, for purchases made through an app store, in your store account.

All prices are in U.S. dollars and exclude applicable taxes, which we may collect and remit where required. We may change pricing prospectively; we will give you notice of a price change affecting your subscription at least 30 days before it takes effect, and the change will apply beginning with your next renewal. If you do not accept a price change, you may cancel before it takes effect.

Standard (non-rescue) free trials

For standard subscriptions purchased on our website, you will be asked to provide a valid payment method at signup to begin a free trial. The trial length and the price and billing interval that apply after the trial are shown at checkout. Unless you cancel before the end of the trial period, the trial will automatically convert to a paid subscription, and your payment method will be charged at the price shown at checkout. Free trials and subscriptions purchased through the Apple App Store or Google Play are governed by that store's process described below.

Rescue partner free trials

For rescue partner free trials, your free trial period begins when you send your first chat message in PetCare Ally — not when you create your account. The initial free trial lasts 7 days from your first chat message. Trial length, pricing, and plan options may differ for a particular partner program. The terms that apply to you are shown at checkout and in your account, and those terms control over the general description in this Section.

To continue using PetCare Ally beyond the initial 7-day trial, you will be asked to provide a valid payment method and to select a subscription plan. We may offer one or more plan options for rescue partner users. The current options and pricing are shown at checkout.

Once you add a payment method, you will receive a 30-day extended free trial. Unless you cancel before the end of the extended trial, the trial will automatically convert to the paid subscription plan you selected, and your payment method will be charged at the price shown at checkout. You can cancel anytime in your account settings to avoid being charged. We will send reminder notifications before any auto-charge. The rescue partner trial and checkout described here apply to subscriptions set up on our website; if you complete your purchase through the Apple App Store or Google Play, that store's billing, renewal, and cancellation process described below applies instead.

Auto-renewal and notices

If you purchase a recurring plan on our website, you authorize us and our payment processor, Stripe, to charge your selected payment method on a recurring basis at the price and interval shown at checkout, until you cancel. If you purchase a recurring plan through the Apple App Store or Google Play, you authorize that store to charge your store account on a recurring basis until you cancel, as described below.

For subscriptions purchased on our website, before you complete a purchase or start a trial that requires a payment method, our checkout flow will clearly and conspicuously disclose: (a) that the subscription is recurring; (b) the price and billing interval; (c) the date your payment method will first be charged (if applicable); (d) any promotional terms that apply; and (e) how to cancel, and you must affirmatively agree to these terms before your payment method is charged. For subscriptions purchased through the Apple App Store or Google Play, the applicable app store presents the price, billing interval, renewal, and cancellation terms and obtains your confirmation before charging you, as described below.

After you subscribe on our website, you will receive an email confirmation that includes the trial end date (if applicable), the renewal price, the billing interval, and a link to cancel. That confirmation is provided in a form you can retain, and it also includes the cancellation policy and a description of the product or service. For subscriptions purchased through the Apple App Store or Google Play, that store provides your purchase confirmation and receipt, and you manage cancellation in your store account settings as described below.

For trials we manage on our website, before any free trial ends and converts to a paid subscription, we will send you reminder notifications by email, and you can cancel anytime before the end of the trial to avoid being charged. For subscriptions purchased through the Apple App Store or Google Play, the store manages trial-to-paid conversion and any related notifications, and you must turn off auto-renew or cancel in your store account settings before the trial ends to avoid being charged.

How you are billed, and how you manage or cancel your subscription, depends on where you purchased it.

If you subscribe through the Apple App Store, payment will be charged to your Apple ID account at confirmation of purchase. Your subscription automatically renews at the price shown at the time of purchase unless you cancel it at least 24 hours before the end of the current period, and your account will be charged for renewal within 24 hours before the end of the current period. You can manage or cancel your subscription, and turn off automatic renewal, in your App Store account settings. If your subscription includes a free trial, any unused portion of the trial is forfeited when you purchase a subscription. Refunds for App Store purchases are handled by Apple in accordance with the App Store terms.

If you subscribe through Google Play, billing and renewals are processed by Google Play. Your subscription automatically renews until you cancel it, and you can manage or cancel it, and turn off automatic renewal, in your Google Play account settings. Google will provide advance notice of any price change as required by Google Play. Refunds for Google Play purchases are handled in accordance with Google Play's terms.

Cancellation

If you subscribe on our website, your payment is processed by our payment processor, Stripe. You can cancel at any time through the Billing section of your account on our website, which directs you to the secure Stripe customer portal. Cancellation is available 24 hours a day, 7 days a week, without phone calls, retention offers, or contacting support.

If you purchased through the Apple App Store or Google Play, you must cancel through that store's account settings. Deleting the app does not cancel your subscription, and we cannot cancel a store-billed subscription on your behalf.

In all cases, cancellation stops future renewal charges but does not automatically refund amounts already paid. Unless required by law or stated otherwise at checkout or by the applicable app store, you may continue to access paid features through the end of your paid billing period.

Refunds

Except where required by law, expressly stated at checkout, or handled by the Apple App Store or Google Play for purchases made through those stores, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused access, user decisions, pet outcomes, veterinary bills, or dissatisfaction with a result.

Failed payments

If a payment fails or is reversed, we may retry the charge, suspend or downgrade your access, and require a valid payment method before restoring access. You remain responsible for amounts properly owed. If you initiate a chargeback for a charge you actually authorized, we may suspend your account pending resolution.

You are responsible for veterinary costs

You are responsible for all veterinary expenses, medications, procedures, emergency visits, follow-up care, and other costs related to decisions you make for your pet. PetCare Ally is not responsible for vet bills or other care expenses.

8. Referral and Rewards Programs

We may offer referral, credit, or rewards programs. Any rewards are promotional, have no cash value, are not transferable, and cannot be redeemed for cash except where required by law. We may set eligibility rules, caps, and expiration dates, and we may modify, suspend, or end any program at any time.

Rewards are void if obtained through self-referral, duplicate or automated account creation, misrepresentation, or any other abuse of the program. We may withhold or revoke rewards and suspend accounts we reasonably determine have engaged in that conduct. You are responsible for any tax consequences of rewards you receive.

9. Your Content; How We Use It

You may submit information to the Service, including messages, pet profiles, symptoms, conditions, medications, documents, images, files, feedback, and other content ("Your Content"). You retain ownership of Your Content.

You grant PetCare Ally a worldwide, non-exclusive, royalty-free, sublicensable (solely to our service providers and only to the extent necessary for them to perform services for us) license to host, store, process, reproduce, display, and transmit Your Content as necessary to provide, maintain, secure, and support the Service for you.

The license above continues for as long as we retain Your Content, including in backups, as described in our Privacy Policy, and ends when Your Content is deleted from those systems.

We do not routinely review the content of individual user conversations. We may access specific content only when (a) you request support involving that content, (b) you report a problem with a response, or (c) we are required by law. A limited number of our personnel have administrative access to the systems that store your content and are able to view it. We limit that access to the circumstances described above and to operating, securing, and supporting the Service. See our Privacy Policy for details.

We do not use the content of your conversations, your pet profiles, or your uploaded files to train artificial intelligence models. We may analyze how the Service is used, such as which features are used and how the Service performs, to improve the Service.

We may remove or restrict access to Your Content that we reasonably believe violates these Terms or applicable law, or that creates risk to us, our users, or third parties. We are not obligated to store Your Content and you should keep your own copies of anything important to you.

You represent that you have the right to submit Your Content and that Your Content does not violate any law, privacy right, intellectual property right, contract, or third-party right.

You agree not to submit information about your own or any other person's health, government-issued identification numbers, financial account numbers, or other sensitive personal information about a human being. The Service is designed for pet-related information only.

10. Prohibited Uses

You agree not to use the Service for any unlawful, harmful, abusive, or unauthorized purpose. You agree not to:

  • Use the Service as an emergency substitute for veterinary care;
  • Scrape, crawl, copy, reverse engineer, overload, disrupt, or attempt to gain unauthorized access to the Service;
  • Use bots, automated systems, or other non-human access methods, except as expressly permitted in writing by PetCare Ally;
  • Resell, repackage, white-label, or commercialize the Service or its outputs without our written permission;
  • Submit content that is illegal, infringing, deceptive, abusive, or harmful;
  • Use the Service to develop a competing product or to train, fine-tune, or benchmark another AI system without our written permission;
  • Impersonate another person, misrepresent your identity, or interfere with another user's use of the Service;
  • Use the Service to provide, support, or substitute for veterinary services to any third party, including any client, patient, or animal in your professional care, or to hold out any output of the Service as veterinary advice from a licensed professional;
  • Submit another person's personal information without their authorization;
  • Use the Service to make or support decisions about insurance, employment, credit, housing, or any other matter with legal or similarly significant effects;
  • Circumvent usage limits, rate limits, or access restrictions, or conduct security testing or vulnerability research against the Service without our prior written permission.

11. Intellectual Property

PetCare Ally and its licensors own all rights, title, and interest in the Service, including the software, interface, design, branding, workflows, prompts, generated response structure, curated content, documentation, and related technology.

"PetCare Ally," the PetCare Ally logo, and our other marks are trademarks of Petcare Clarity LLC. You may not use them without our prior written permission. All rights not expressly granted in these Terms are reserved; no rights are granted by implication or estoppel.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service and the responses generated for you for your own pet care decision-support purposes.

As between you and PetCare Ally, you may use the responses generated for you for your own personal, non-commercial pet care purposes. Because responses are machine-generated, we make no representation that any response is original, protectable, or unique to you, and other users may receive the same or similar responses.

You may not copy, modify, distribute, sell, lease, sublicense, publicly display, or create derivative works from the Service except as expressly allowed by these Terms or by written permission from PetCare Ally.

12. Privacy

Our Privacy Policy explains what information we collect, how we use it, who we disclose it to, how long we keep it, and how you can request access, correction, or deletion.

Pet-related information can be sensitive. You should not submit information unless you are comfortable with PetCare Ally processing it to provide, secure, support, and operate the Service.

13. Communications and Electronic Consent

By creating an account or using the Service, you agree that we may send you service-related communications, including account notices, security notices, billing notices, support messages, product updates, trial and renewal reminders, and legally required notices.

We may also send you marketing communications about PetCare Ally features, offers, and content. You can unsubscribe from marketing communications using the link at the bottom of those emails or by contacting us. You will still receive non-marketing service-related communications even after unsubscribing from marketing.

You consent to receive all communications, agreements, notices, disclosures, and other documents from PetCare Ally in electronic form (by email, through the Service, or by posting on our website). Electronic communications satisfy any legal requirement that such communications be in writing. You may withdraw this consent by contacting us, but doing so will require you to stop using the Service.

To receive and retain electronic communications you need a device with internet access, a current web browser, and an active email account. You may request a paper copy of any legally required disclosure by writing to us at the address in the Contact section; we may charge a reasonable fee for paper copies. You may update your email address at any time in your account settings, and you are responsible for keeping it current.

14. Third-Party Services

The Service relies on third-party providers for payment processing, hosting, AI processing, email delivery, authentication, and other operational needs. These providers may process information as described in our Privacy Policy.

We are not responsible for third-party websites, services, policies, content, or actions. Your use of third-party services may be subject to their own terms and privacy policies.

15. Partner Disclosures

Referrals and compensation

PetCare Ally may be recommended to you by partner organizations, including rescue organizations, veterinary practices, or other partners. Some of these partners may receive compensation, such as referral fees, revenue share, or donation arrangements, when users they refer sign up for the Service. Partner arrangements may affect the price you pay and the trial you receive. Partner-referred plans are sometimes offered at a discount to our standard pricing, and trial lengths may differ. The price and trial terms that apply to you are shown at checkout. Partner arrangements do not change the substance of the guidance the Service gives you about your pet's health. No partner pays us, and we pay no partner, for any particular response or recommendation.

Compensation arrangements may also include discounts, promotional pricing, co-marketing support, or charitable donations. We do not pay partners for favorable statements about the Service, and no partner is paid based on the content of any response you receive.

No endorsement in either direction

A partner's referral, recommendation, or display of PetCare Ally does not mean that partner has evaluated, endorsed, or vouched for the Service. No partner is responsible for the Service's content, accuracy, or performance.

Likewise, our relationship with a partner does not mean we have evaluated, endorsed, certified, credentialed, or vouched for that partner, or for any veterinary care, adoption services, boarding, training, products, or other services the partner provides. We do not verify a partner's licensure, qualifications, insurance, or the quality of its services.

Partners are independent

Partners are independent third parties. No partner is our agent, employee, joint venturer, or representative, and no partner has authority to make any statement, promise, warranty, or commitment on our behalf, or to bind us in any way. Statements a partner makes about the Service are that partner's own, and you should not rely on them. The terms of your relationship with a partner — including any adoption agreement, treatment plan, invoice, or veterinary care — are between you and that partner, and we are not a party to them and are not responsible for them.

Partner programs and partner-specific content

If you sign up through a partner, the Service may show you information specific to that partner, including reminders about a program the partner offers, the partner's contact information, or partner-specific pricing and trial terms.

Any adoption guarantee, health coverage period, return policy, or similar program a partner offers you is that partner's own commitment to you. PetCare Ally does not administer, fund, verify, extend, or guarantee it, and we are not responsible for whether a partner honors it. Information the Service shows you about a partner program may be incomplete, out of date, or inapplicable to your situation, and you should confirm the terms directly with the partner.

Partner-specific information is provided in addition to, and never instead of, guidance about when to seek veterinary care. If your pet may be experiencing an emergency, seek immediate veterinary care rather than contacting a partner first.

Partner-provided information

If a partner provides information about you or your pet to set up or support your account, you are responsible for reviewing and correcting it. We are not responsible for the accuracy of information a partner supplies, and inaccurate information may produce inaccurate responses.

Veterinary partners

A veterinary practice that participates in a partner arrangement remains solely responsible for its own compliance with applicable veterinary practice acts, professional conduct rules, and disclosure obligations, including any rules governing referral fees, revenue sharing, or compensation for recommending products or services.

Changes to partner relationships

We may begin, change, or end a partner relationship at any time. Ending a partner relationship does not by itself affect your subscription, though promotional pricing tied to a partner may not be available on renewal, and we will tell you before that happens.

16. Feedback

If you send us ideas, suggestions, bug reports, comments, or other feedback, you grant PetCare Ally a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable right to use that feedback for any purpose without restriction or compensation, without attribution to you.

17. Termination

You may stop using the Service at any time. You may cancel your subscription as described in Section 7 and you may delete your account at any time through the account settings.

We may suspend or terminate your access at any time if we believe you violated these Terms, created risk, failed to pay fees, or used the Service in a way that may harm PetCare Ally, users, pets, or third parties.

On termination, your right to use the Service ends immediately, any license granted to you ends, and we may delete your account and content as described in our Privacy Policy. Termination does not entitle you to a refund except as required by law or as stated in Section 7, and does not relieve you of amounts properly owed.

Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, payment obligations, arbitration, and governing law.

18. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

WITHOUT LIMITING THE FOREGOING, WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

We do not warrant that the Service will be accurate, complete, reliable, timely, uninterrupted, secure, error-free, or appropriate for your pet's condition. We do not guarantee any veterinary, medical, behavioral, financial, emotional, or other outcome.

We do not warrant that any response meets any professional, clinical, or veterinary standard of care, or that it reflects current veterinary science. No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated in these Terms.

You use the Service at your own risk and remain responsible for your decisions and actions.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In those jurisdictions, our warranties are limited to the minimum extent permitted by law.

19. Limitation of Liability

To the maximum extent permitted by law, PetCare Ally and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including loss of data, loss of profits, veterinary expenses, medical expenses, emotional distress, personal injury, property damage, pet injury, pet death, or other damages arising from or related to your use of the Service, regardless of the theory of liability and even if we have been advised of the possibility of those damages.

To the maximum extent permitted by law, our total liability for any claim related to the Service or these Terms will not exceed the greater of one hundred U.S. dollars ($100) or the amount you paid to PetCare Ally for the Service in the twelve (12) months before the event giving rise to the claim.

The exclusions and limitations in this Section and in Section 18 are an essential basis of the bargain between you and PetCare Ally and reflect a reasonable allocation of risk. They apply even if a limited remedy is found to have failed of its essential purpose. The price of the Service reflects this allocation of risk, and we would not provide the Service on these terms without it.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, gross negligence, or willful misconduct, or for death or personal injury caused by our negligence, in each case to the extent that liability cannot be excluded or limited under applicable law.

Nothing in these Terms limits liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions, our liability will be limited to the greatest extent permitted by law.

20. Time Limit for Bringing Claims

To the fullest extent permitted by applicable law, any claim arising out of or relating to the Service or these Terms must be brought within two (2) years after the claim arises, or it is permanently barred. This Section does not apply where the applicable limitations period cannot be shortened by agreement.

21. Indemnification

You agree to defend, indemnify, and hold harmless PetCare Ally and its owners, officers, employees, contractors, affiliates, licensors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any law; or (e) your violation of any third-party right.

We will notify you of any claim for which we seek indemnification and may assume the exclusive defense and control of that claim at your expense, in which case you will cooperate with us. You may not settle any claim in a way that imposes any obligation or admission on us without our prior written consent. This Section does not apply to the extent a claim arises from our own gross negligence or willful misconduct.

22. Binding Individual Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE A DISPUTE DECIDED BY A COURT OR JURY.

Except as expressly provided below, you and PetCare Ally agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and PetCare Ally, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved exclusively through binding individual arbitration rather than in court.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. 1 et seq., and evidences a transaction involving interstate commerce.

Informal Resolution

Before initiating arbitration, the party asserting a claim must send the other party a written notice describing the claim and the requested relief and allow 60 days for the parties to attempt in good faith to resolve the matter informally.

Notices to PetCare Ally must be sent to info@petcareally.ai. PetCare Ally will send any notice to the email address associated with your account. This informal-resolution requirement does not prevent either party from seeking relief where necessary to avoid the expiration of an applicable limitations period.

A Notice of Dispute must be individualized and must include: your name, the email address associated with your account, your mailing address, a description of the specific facts giving rise to your claim, the specific relief sought, and a calculation of any damages claimed. It must be personally signed by you (or, if you are represented, by you and your counsel). A mass-produced or form notice that does not contain claim-specific facts does not satisfy this requirement. Completion of this informal-resolution process is a condition precedent to filing arbitration, and either party may seek a court order enjoining an arbitration filed without it. The limitations period is tolled while the informal-resolution process is pending.

Batch Arbitration

If 25 or more similar claims are asserted against PetCare Ally by or with the assistance of the same law firm or coordinated group within a 90-day period, the parties agree the claims will be resolved in batches of no more than 50 claimants each. Each batch will be treated as a single case with a single arbitrator, a single filing fee, and a single set of administrative fees. The parties will cooperate in good faith with the arbitration provider to implement this process and to apply any available bellwether or staged procedures. The limitations period is tolled for claimants in later batches while earlier batches proceed. This Section is intended to promote efficiency and does not waive any party's right to individual arbitration of its own claim.

Arbitration Procedures

Arbitration will be administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules then in effect, as modified by these Terms. If there is a conflict between these Terms and the AAA Consumer Arbitration Rules, these Terms will control to the extent permitted by applicable law.

If AAA is unavailable or unwilling to administer the arbitration consistent with these Terms, the parties will select another established arbitration provider by agreement, and if they cannot agree, either party may ask a court of competent jurisdiction to appoint one. The arbitration will be governed by these Terms and the selected provider's consumer rules.

The arbitrator will be a neutral selected under the applicable provider rules. Unless the parties agree otherwise, the seat of the arbitration will be the federal judicial district where you reside. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court, and not the arbitrator, has exclusive authority to decide (a) whether the class, collective, and representative action waiver below is enforceable, and (b) any dispute about the scope of this delegation provision itself.

You may choose to participate by video conference, telephone, written submissions where permitted, or at an in-person hearing reasonably convenient to you. The arbitrator may award any individual remedy that would be available in court under applicable law.

The arbitration award will be final and binding, subject to any review permitted by applicable law. Judgment on the award may be entered in any court having jurisdiction.

Except as needed to enforce or challenge an award, to pursue a legal right, or as required by law, the parties will keep the arbitration and its outcome confidential. This does not prevent you from disclosing information to a government or regulatory agency.

Arbitration Fees and Attorneys' Fees

Your responsibility for AAA filing, administrative, and arbitrator fees will not exceed the amount required of a consumer under the AAA Consumer Arbitration Rules, or, where the AAA Mass Arbitration Supplementary Rules and associated fee schedule apply, the amount required of a claimant under those rules. PetCare Ally will pay the remaining AAA administrative and arbitrator fees, except to the extent a different allocation is permitted by applicable law or by the AAA rules because a claim was filed for harassment or was patently frivolous.

Each party will ordinarily bear its own attorneys' fees and expenses, except where an applicable statute, rule, or arbitration award permits recovery of those fees or expenses.

Waiver of Jury Trial and Class or Representative Proceedings

YOU AND PETCARE ALLY EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

YOU AND PETCARE ALLY ALSO AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE ACTION OR PROCEEDING.

Unless both parties agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person and may not preside over any form of class, collective, consolidated, coordinated, or representative proceeding.

If a final decision determines that applicable law prevents enforcement of this waiver as to a particular claim or request for relief, that claim or request for relief will be severed and decided by a court of competent jurisdiction. All remaining claims will remain subject to individual arbitration to the fullest extent permitted by law.

Exceptions

Either party may bring an individual claim in small claims court if the claim qualifies and remains solely in that court.

Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction when reasonably necessary to prevent immediate and irreparable infringement, misappropriation, or unauthorized use of intellectual-property rights. Seeking that limited relief will not waive the obligation to arbitrate the underlying dispute.

Nothing in this section prevents you from reporting a concern to, communicating with, or seeking relief through a federal, state, or local governmental or regulatory agency to the extent permitted by law.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to PetCare Ally within 30 days after the date you first accept these Terms. You may send the notice by email to info@petcareally.ai or by mail to: Petcare Clarity LLC, 11601 W Hwy 290 Ste A101 PMB 1009, Austin, TX 78737.

Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of the arbitration agreement. The notice must be individually signed by you; a form notice submitted on behalf of multiple users is not effective. PetCare Ally's receipt of a timely and complete opt-out notice will not affect any other provision of these Terms.

Survival

This arbitration agreement survives termination of your account, cancellation of your subscription, and termination or expiration of these Terms.

23. Changes to the Service or Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time by posting the updated version on this page or providing another notice where appropriate.

For material changes (including changes to pricing, dispute resolution, or how your information is used), we will provide at least 30 days' advance notice by email or in-app notification before the changes take effect. Your continued use of the Service after the effective date of updated Terms means you accept the updated Terms. If you do not agree, you must stop using the Service before the effective date.

If we change this Section or Section 22 (Arbitration), the change will not apply to any dispute for which a Notice of Dispute was sent before the change took effect. You may reject a material change to Section 22 by sending us written notice within 30 days after the change takes effect, in which case the version of Section 22 in effect immediately before the change will continue to apply to you.

We will keep prior versions of these Terms available on request.

24. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Subject to Section 22 (Arbitration) and any mandatory consumer protection laws that apply, any disputes that are not subject to arbitration will be brought in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.

Nothing in this Section deprives you of the protection of any mandatory consumer protection provision of the law of the state where you reside. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25. Copyright and DMCA Notices

Petcare Clarity LLC (doing business as PetCare Ally) respects the intellectual property rights of others and expects users to do the same. We respond to clear notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512.

We have registered a Designated Agent with the U.S. Copyright Office to receive notifications of claimed copyright infringement. Our registration number is DMCA-1074782, and the registration can be searched at https://dmca.copyright.gov.

To file a copyright infringement notification with our Designated Agent, please send a written notice to:

Laura Strausberg, Designated Agent Petcare Clarity LLC d/b/a PetCare Ally 11601 W Hwy 290, Ste A101, PMB 1009 Austin, TX 78737 Email: info@petcareally.ai (subject line: "DMCA Notice")

Your notice must include the information required by 17 U.S.C. § 512(c)(3), including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on the Service; (c) your contact information; (d) a statement of good faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the owner; and (f) your physical or electronic signature.

If we remove material in response to a notice, we will make reasonable efforts to notify the person who submitted it. That person may send a counter-notification containing the information required by 17 U.S.C. § 512(g)(3), including identification of the removed material and its former location, a statement under penalty of perjury of a good faith belief that the material was removed as a result of mistake or misidentification, the person's name, address, and telephone number, and consent to the jurisdiction of the federal district court for that address (or, if outside the United States, any district in which we may be found). If we receive a valid counter-notification, we may restore the material as permitted by 17 U.S.C. § 512(g).

We may terminate the accounts of users who repeatedly infringe copyright.

We have adopted and reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.

26. State Consumer Disclosures

Under California Civil Code Section 1789.3, California users are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

Texas users: complaints regarding the Service may be directed to the Office of the Attorney General of Texas, Consumer Protection Division, P.O. Box 12548, Austin, TX 78711-2548, or by telephone at (800) 621-0508.

27. Accessibility

We are working to make the Service accessible to people with disabilities and aim to conform to generally accepted accessibility standards. If you encounter an accessibility barrier, contact us at info@petcareally.ai and we will work with you to provide the information or functionality you need through an alternative method.

28. Notices

We may give you notice by email to the address associated with your account, by posting in the Service, or by mail. Notice is effective when sent, except for mailed notice, which is effective three business days after mailing. You are responsible for keeping your email address current. Legal notices to us must be sent to info@petcareally.ai and, for notices under Section 22, also by mail to the address in the Contact section.

29. General Provisions

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and PetCare Ally regarding the Service and replace any prior agreement or understanding on the subject.

Force Majeure

PetCare Ally is not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, internet or utility failures, third-party service outages, government actions, labor disturbances, or public health events.

Assignment

PetCare Ally may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, or by operation of law. You may not assign these Terms or any rights under them without our prior written consent. Any unauthorized assignment by you is void.

No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. Any waiver must be in writing to be effective.

No Third-Party Beneficiaries

These Terms are for the benefit of you and PetCare Ally only and, except for Apple and Google and their respective subsidiaries and affiliates as third-party beneficiaries described in Section 30, do not create rights for any third party.

Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and PetCare Ally.

Interpretation

"Including" means "including without limitation." These Terms will not be construed against either party as the drafter.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

30. Apple App Store and Google Play

You may download and use our mobile app through the Apple App Store or Google Play. The following additional terms apply to the app you obtain from those stores. If there is any conflict between this Section and the rest of these Terms with respect to that app, this Section controls for that app.

These Terms are an agreement between you and Petcare Clarity LLC (d/b/a PetCare Ally) only, and not with Apple Inc. or Google LLC. We, not Apple or Google, are solely responsible for the app and its content. Your use of the app must also comply with the applicable Apple Media Services Terms and Conditions and Google Play Terms of Service.

We are solely responsible for providing any maintenance and support services for the app, as we specify or as required under applicable law. You and PetCare Ally acknowledge that Apple and Google have no obligation whatsoever to furnish any maintenance or support services with respect to the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure of the app to conform to any warranty will be our sole responsibility.

We, not Apple or Google, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; (c) claims arising under consumer protection, privacy, or similar legislation; and (d) claims that the app infringes a third party's intellectual property rights, for which we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge to the extent required by the applicable app store terms. This Section does not enlarge our obligations beyond the disclaimers and limitations of liability stated elsewhere in these Terms.

The license granted to you for the app is a non-transferable license to use the app on any Apple-branded or Android device that you own or control, as permitted by the usage rules of the applicable app store, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing where permitted. The app is licensed, not sold, to you.

You must comply with any applicable third-party terms when using the app, including your wireless carrier's terms of service. Standard message, data, and roaming charges from your carrier may apply.

You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

You may direct any questions, complaints, or claims regarding the app to Petcare Clarity LLC (d/b/a PetCare Ally), 11601 W Hwy 290, Ste A101, PMB 1009, Austin, TX 78737, or by email at info@petcareally.ai (see Section 31).

You and PetCare Ally acknowledge that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms with respect to your use of the app obtained from the Apple App Store, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. Google and its affiliates are intended beneficiaries of these Terms to the extent required by the Google Play Terms of Service.

31. Contact Us

Questions about these Terms can be sent to info@petcareally.ai or by mail to:

Petcare Clarity LLC d/b/a PetCare Ally 11601 W Hwy 290, Ste A101, PMB 1009 Austin, TX 78737