PetCare Ally
Terms of Service
Last updated: August 3, 2026
PetCare Ally is not a veterinarian or a substitute for professional veterinary care. The Service provides general informational guidance only.
If your pet is experiencing severe symptoms, may need emergency care, or is in a life-threatening situation, contact a veterinarian, emergency veterinary hospital, or animal poison control service immediately. Do not rely on the Service in an emergency.
You are responsible for your own veterinary bills and pet care costs. Important warranty disclaimers and liability limits are in Sections 16 and 17.
1. Introduction
Welcome to PetCare Ally. PetCare Ally is operated by Petcare Clarity LLC, a Texas limited liability company doing business as PetCare Ally ("PetCare Ally," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of PetCare Ally, including our website, app, chat tools, pet profiles, file uploads, decision-support features, subscriptions, and related services (collectively, the "Service").
By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. "You" and "user" refer to any person who accesses or uses the Service.
2. What PetCare Ally Is and Is Not
PetCare Ally provides AI-assisted, general informational guidance to help pet owners think through pet care questions, organize information, and prepare for conversations with licensed veterinary professionals.
PetCare Ally is not a veterinarian, veterinary clinic, emergency service, pharmacy, diagnostic provider, or substitute for professional veterinary care. The Service does not create a veterinarian-client-patient relationship and does not diagnose, treat, prescribe, or replace care from a licensed veterinarian.
- You remain responsible for all decisions you make about your pet.
- You should always consult a licensed veterinarian for diagnosis, treatment, medication, emergency care, and health decisions.
- Information from the Service may be incomplete, inaccurate, outdated, or not appropriate for your pet's specific condition.
3. No Emergency Use
PetCare Ally is not designed for urgent or emergency situations. If your pet may be experiencing an emergency, seek immediate veterinary care instead of relying on the Service.
Examples of emergency symptoms may include difficulty breathing, seizures, collapse, severe bleeding, trauma, suspected poisoning, bloated abdomen, inability to urinate, repeated vomiting, extreme pain, or any sudden and serious change in condition.
4. AI Outputs and User Inputs
The Service uses artificial intelligence and related systems to generate responses based on the information you provide. AI outputs may be incorrect, incomplete, or not reviewed by a veterinary professional.
You are responsible for the accuracy and completeness of the information you submit, including symptoms, medications, age, breed, weight, history, files, and other pet-related details. Poor or incomplete input can produce poor or unsafe output.
You should validate AI outputs with a licensed veterinarian before acting on them, especially for medical, medication, nutrition, behavioral, or urgent care decisions.
5. Eligibility and Accounts
You must be at least 18 years old and a resident of the United States to use PetCare Ally. By using the Service, you represent that you meet these requirements and have the authority to agree to these Terms. The Service is intended for use only in the United States; we make no representation that the Service is appropriate or available for use in other jurisdictions.
You agree to provide accurate, current, and complete account information and to keep your login credentials secure. You are responsible for activity that occurs through your account.
If we learn that an account was created by a person under 18, we will close the account, delete associated information, and refund any payments made on that account. We may also close accounts that we determine were created in violation of these Terms.
We may suspend, restrict, or terminate access if we believe you have violated these Terms, misused the Service, created risk for other users, or used the Service in a way that may harm PetCare Ally.
6. Payments, Subscriptions, Free Trials, and Refunds
Pricing and plans
PetCare Ally may offer paid subscriptions, promotional plans, partner-referred plans, and one-time access plans. The current pricing, billing cycle, included features, renewal terms, and cancellation options for each plan are shown at checkout and in your account.
Standard (non-rescue) free trials
For standard subscriptions purchased on our website, you will be asked to provide a valid payment method at signup to begin a free trial. The trial length and the price and billing interval that apply after the trial are shown at checkout. Unless you cancel before the end of the trial period, the trial will automatically convert to a paid subscription, and your payment method will be charged at the price shown at checkout. Free trials and subscriptions purchased through the Apple App Store or Google Play are governed by that store's process described below.
Rescue partner free trials
For rescue partner free trials, your free trial period begins when you send your first chat message in PetCare Ally — not when you create your account. The initial free trial lasts 7 days from your first chat message.
To continue using PetCare Ally beyond the initial 7-day trial, you will be asked to provide a valid payment method and to select a subscription plan. We will offer at least two plan options for rescue partner users (for example, an annual rescue partner plan and a monthly plan). The current options and pricing are shown at checkout.
Once you add a payment method, you will receive a 30-day extended free trial. Unless you cancel before the end of the extended trial, the trial will automatically convert to the paid subscription plan you selected, and your payment method will be charged at the price shown at checkout. You can cancel anytime in your account settings to avoid being charged. We will send reminder notifications before any auto-charge. The rescue partner trial and checkout described here apply to subscriptions set up on our website; if you complete your purchase through the Apple App Store or Google Play, that store's billing, renewal, and cancellation process described below applies instead.
Auto-renewal and notices
If you purchase a recurring plan on our website, you authorize us and our payment processor, Stripe, to charge your selected payment method on a recurring basis at the price and interval shown at checkout, until you cancel. If you purchase a recurring plan through the Apple App Store or Google Play, you authorize that store to charge your store account on a recurring basis until you cancel, as described below.
For subscriptions purchased on our website, before you complete a purchase or start a trial that requires a payment method, our checkout flow will clearly and conspicuously disclose: (a) that the subscription is recurring; (b) the price and billing interval; (c) the date your payment method will first be charged (if applicable); (d) any promotional terms that apply; and (e) how to cancel, and you must affirmatively agree to these terms before your payment method is charged. For subscriptions purchased through the Apple App Store or Google Play, the applicable app store presents the price, billing interval, renewal, and cancellation terms and obtains your confirmation before charging you, as described below.
After you subscribe on our website, you will receive an email confirmation that includes the trial end date (if applicable), the renewal price, the billing interval, and a link to cancel. For subscriptions purchased through the Apple App Store or Google Play, that store provides your purchase confirmation and receipt, and you manage cancellation in your store account settings as described below.
For trials we manage on our website, before any free trial ends and converts to a paid subscription, we will send you reminder notifications by email, and you can cancel anytime before the end of the trial to avoid being charged. For subscriptions purchased through the Apple App Store or Google Play, the store manages trial-to-paid conversion and any related notifications, and you must turn off auto-renew or cancel in your store account settings before the trial ends to avoid being charged.
How you are billed, and how you manage or cancel your subscription, depends on where you purchased it.
If you subscribe through the Apple App Store, payment will be charged to your Apple ID account at confirmation of purchase. Your subscription automatically renews at the price shown at the time of purchase unless you cancel it at least 24 hours before the end of the current period, and your account will be charged for renewal within 24 hours before the end of the current period. You can manage or cancel your subscription, and turn off automatic renewal, in your App Store account settings. If your subscription includes a free trial, any unused portion of the trial is forfeited when you purchase a subscription. Refunds for App Store purchases are handled by Apple in accordance with the App Store terms.
If you subscribe through Google Play, billing and renewals are processed by Google Play. Your subscription automatically renews until you cancel it, and you can manage or cancel it, and turn off automatic renewal, in your Google Play account settings. Google will provide advance notice of any price change as required by Google Play. Refunds for Google Play purchases are handled in accordance with Google Play's terms.
Cancellation
If you subscribe on our website, your payment is processed by our payment processor, Stripe. You can cancel at any time through the Billing section of your account on our website, which directs you to the secure Stripe customer portal. Cancellation is available 24 hours a day, 7 days a week, without phone calls, retention offers, or contacting support.
In all cases, cancellation stops future renewal charges but does not automatically refund amounts already paid. Unless required by law or stated otherwise at checkout or by the applicable app store, you may continue to access paid features through the end of your paid billing period.
Refunds
Except where required by law, expressly stated at checkout, or handled by the Apple App Store or Google Play for purchases made through those stores, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused access, user decisions, pet outcomes, veterinary bills, or dissatisfaction with a result.
You are responsible for veterinary costs
You are responsible for all veterinary expenses, medications, procedures, emergency visits, follow-up care, and other costs related to decisions you make for your pet. PetCare Ally is not responsible for vet bills or other care expenses.
7. Your Content; How We Use It
You may submit information to the Service, including messages, pet profiles, symptoms, conditions, medications, documents, images, files, feedback, and other content ("Your Content"). You retain ownership of Your Content.
You grant PetCare Ally a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, display, and transmit Your Content as necessary to provide, maintain, secure, and support the Service for you.
We do not routinely review the content of individual user conversations. We may access specific content only when (a) you request support involving that content, (b) you report a problem with a response, (c) automated systems flag a potential safety issue requiring investigation, or (d) we are required by law. See our Privacy Policy for details.
We do not use the content of your conversations, your pet profiles, or your uploaded files to train artificial intelligence models. We may analyze aggregated, non-identifying usage patterns to improve the Service.
You represent that you have the right to submit Your Content and that Your Content does not violate any law, privacy right, intellectual property right, contract, or third-party right.
8. Prohibited Uses
You agree not to use the Service for any unlawful, harmful, abusive, or unauthorized purpose. You agree not to:
- Use the Service as an emergency substitute for veterinary care;
- Scrape, crawl, copy, reverse engineer, overload, disrupt, or attempt to gain unauthorized access to the Service;
- Use bots, automated systems, or other non-human access methods, except as expressly permitted in writing by PetCare Ally;
- Resell, repackage, white-label, or commercialize the Service or its outputs without our written permission;
- Submit content that is illegal, infringing, deceptive, abusive, or harmful;
- Use the Service to develop a competing product or to train, fine-tune, or benchmark another AI system without our written permission;
- Impersonate another person, misrepresent your identity, or interfere with another user's use of the Service.
9. Intellectual Property
PetCare Ally and its licensors own all rights, title, and interest in the Service, including the software, interface, design, branding, workflows, prompts, generated response structure, curated content, documentation, and related technology.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service and the responses generated for you for your own pet care decision-support purposes.
You may not copy, modify, distribute, sell, lease, sublicense, publicly display, or create derivative works from the Service except as expressly allowed by these Terms or by written permission from PetCare Ally.
10. Privacy
Our Privacy Policy explains what information we collect, how we use it, who we disclose it to, how long we keep it, and how you can request access, correction, or deletion.
Pet-related information can be sensitive. You should not submit information unless you are comfortable with PetCare Ally processing it to provide, secure, support, and operate the Service.
11. Communications and Electronic Consent
By creating an account or using the Service, you agree that we may send you service-related communications, including account notices, security notices, billing notices, support messages, product updates, trial and renewal reminders, and legally required notices.
We may also send you marketing communications about PetCare Ally features, offers, and content. You can unsubscribe from marketing communications using the link at the bottom of those emails or by contacting us. You will still receive non-marketing service-related communications even after unsubscribing from marketing.
You consent to receive all communications, agreements, notices, disclosures, and other documents from PetCare Ally in electronic form (by email, through the Service, or by posting on our website). Electronic communications satisfy any legal requirement that such communications be in writing. You may withdraw this consent by contacting us, but doing so will require you to stop using the Service.
12. Third-Party Services
The Service relies on third-party providers for payment processing, hosting, AI processing, email delivery, authentication, and other operational needs. These providers may process information as described in our Privacy Policy.
We are not responsible for third-party websites, services, policies, content, or actions. Your use of third-party services may be subject to their own terms and privacy policies.
13. Partner Disclosures
PetCare Ally may be recommended to you by partner organizations, including rescue organizations, veterinary practices, or other partners. Some of these partners may receive compensation, including revenue share or donation arrangements, when users they refer sign up for the Service. These arrangements do not affect the price you pay or the responses you receive from the Service.
14. Feedback
If you send us ideas, suggestions, bug reports, comments, or other feedback, you grant PetCare Ally a perpetual, irrevocable, worldwide, royalty-free right to use that feedback for any purpose without restriction or compensation.
15. Termination
You may stop using the Service at any time. You may cancel your subscription as described in Section 6 and you may delete your account at any time through the account settings.
We may suspend or terminate your access at any time if we believe you violated these Terms, created risk, failed to pay fees, or used the Service in a way that may harm PetCare Ally, users, pets, or third parties.
Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, payment obligations, arbitration, and governing law.
16. Disclaimer of Warranties
To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.
We do not warrant that the Service will be accurate, complete, reliable, timely, uninterrupted, secure, error-free, or appropriate for your pet's condition. We do not guarantee any veterinary, medical, behavioral, financial, emotional, or other outcome.
You use the Service at your own risk and remain responsible for your decisions and actions.
17. Limitation of Liability
To the maximum extent permitted by law, PetCare Ally and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including loss of data, loss of profits, veterinary expenses, medical expenses, emotional distress, personal injury, property damage, pet injury, pet death, or other damages arising from or related to your use of the Service.
To the maximum extent permitted by law, our total liability for any claim related to the Service or these Terms will not exceed the greater of one hundred U.S. dollars ($100) or the amount you paid to PetCare Ally for the Service in the twelve (12) months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions, our liability will be limited to the greatest extent permitted by law.
18. Indemnification
You agree to defend, indemnify, and hold harmless PetCare Ally and its owners, officers, employees, contractors, affiliates, licensors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses arising out of or related to: (a) your use or misuse of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any law; or (e) your violation of any third-party right.
19. Binding Individual Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE A DISPUTE DECIDED BY A COURT OR JURY.
Except as expressly provided below, you and PetCare Ally agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and PetCare Ally, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved exclusively through binding individual arbitration rather than in court.
Informal Resolution
Before initiating arbitration, the party asserting a claim must send the other party a written notice describing the claim and the requested relief and allow 30 days for the parties to attempt in good faith to resolve the matter informally.
Notices to PetCare Ally must be sent to info@petcareally.ai. PetCare Ally will send any notice to the email address associated with your account. This informal-resolution requirement does not prevent either party from seeking relief where necessary to avoid the expiration of an applicable limitations period.
Arbitration Procedures
Arbitration will be administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules then in effect, as modified by these Terms. If there is a conflict between these Terms and the AAA Consumer Arbitration Rules, these Terms will control to the extent permitted by applicable law.
You may choose to participate by video conference, telephone, written submissions where permitted, or at an in-person hearing reasonably convenient to you. The arbitrator may award any individual remedy that would be available in court under applicable law.
The arbitration award will be final and binding, subject to any review permitted by applicable law. Judgment on the award may be entered in any court having jurisdiction.
Arbitration Fees and Attorneys' Fees
Your responsibility for AAA filing, administrative, and arbitrator fees will not exceed the amount required of a consumer under the AAA Consumer Arbitration Rules. PetCare Ally will pay the remaining AAA administrative and arbitrator fees, except to the extent a different allocation is permitted by applicable law or by the AAA rules because a claim was filed for harassment or was patently frivolous.
Each party will ordinarily bear its own attorneys' fees and expenses, except where an applicable statute, rule, or arbitration award permits recovery of those fees or expenses.
Waiver of Jury Trial and Class or Representative Proceedings
YOU AND PETCARE ALLY EACH WAIVE THE RIGHT TO A TRIAL BY JURY.
YOU AND PETCARE ALLY ALSO AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE ACTION OR PROCEEDING.
Unless both parties agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person and may not preside over any form of class, collective, consolidated, coordinated, or representative proceeding.
If a final decision determines that applicable law prevents enforcement of this waiver as to a particular claim or request for relief, that claim or request for relief will be severed and decided by a court of competent jurisdiction. All remaining claims will remain subject to individual arbitration to the fullest extent permitted by law.
Exceptions
Either party may bring an individual claim in small claims court if the claim qualifies and remains solely in that court.
Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction when reasonably necessary to prevent immediate and irreparable infringement, misappropriation, or unauthorized use of intellectual-property rights. Seeking that limited relief will not waive the obligation to arbitrate the underlying dispute.
Nothing in this section prevents you from reporting a concern to, communicating with, or seeking relief through a federal, state, or local governmental or regulatory agency to the extent permitted by law.
Opt-Out Right
You may opt out of this arbitration agreement by sending written notice to PetCare Ally within 30 days after the date you first accept these Terms. You may send the notice by email to info@petcareally.ai or by mail to: Petcare Clarity LLC, 11601 W Hwy 290 Ste A101 PMB 1009, Austin, TX 78737.
Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of the arbitration agreement. PetCare Ally's receipt of a timely and complete opt-out notice will not affect any other provision of these Terms.
Survival
This arbitration agreement survives termination of your account, cancellation of your subscription, and termination or expiration of these Terms.
20. Changes to the Service or Terms
We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time by posting the updated version on this page or providing another notice where appropriate.
For material changes (including changes to pricing, dispute resolution, or how your information is used), we will provide at least 30 days' advance notice by email or in-app notification before the changes take effect. Your continued use of the Service after the effective date of updated Terms means you accept the updated Terms. If you do not agree, you must stop using the Service before the effective date.
21. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Subject to Section 19 (Arbitration) and any mandatory consumer protection laws that apply, any disputes that are not subject to arbitration will be brought in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.
22. Copyright and DMCA Notices
Petcare Clarity LLC (doing business as PetCare Ally) respects the intellectual property rights of others and expects users to do the same. We respond to clear notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512.
We have registered a Designated Agent with the U.S. Copyright Office to receive notifications of claimed copyright infringement. Our registration number is DMCA-1074782, and the registration can be searched at https://dmca.copyright.gov.
To file a copyright infringement notification with our Designated Agent, please send a written notice to:
Laura Strausberg, Designated Agent Petcare Clarity LLC d/b/a PetCare Ally 11601 W Hwy 290, Ste A101, PMB 1009 Austin, TX 78737 Email: info@petcareally.ai (subject line: "DMCA Notice")
Your notice must include the information required by 17 U.S.C. § 512(c)(3), including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on the Service; (c) your contact information; (d) a statement of good faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the owner; and (f) your physical or electronic signature.
We may terminate the accounts of users who repeatedly infringe copyright.
23. California Users
Under California Civil Code Section 1789.3, California users are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
24. General Provisions
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and PetCare Ally regarding the Service and replace any prior agreement or understanding on the subject.
Force Majeure
PetCare Ally is not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, internet or utility failures, third-party service outages, government actions, labor disturbances, or public health events.
Assignment
PetCare Ally may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, or by operation of law. You may not assign these Terms or any rights under them without our prior written consent. Any unauthorized assignment by you is void.
No Waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. Any waiver must be in writing to be effective.
No Third-Party Beneficiaries
These Terms are for the benefit of you and PetCare Ally only and, except for Apple and Google and their respective subsidiaries and affiliates as third-party beneficiaries described in Section 25, do not create rights for any third party.
Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
25. Apple App Store and Google Play
You may download and use our mobile app through the Apple App Store or Google Play. The following additional terms apply to the app you obtain from those stores. If there is any conflict between this Section and the rest of these Terms with respect to that app, this Section controls for that app.
These Terms are an agreement between you and Petcare Clarity LLC (d/b/a PetCare Ally) only, and not with Apple Inc. or Google LLC. We, not Apple or Google, are solely responsible for the app and its content. Your use of the app must also comply with the applicable Apple Media Services Terms and Conditions and Google Play Terms of Service.
We are solely responsible for providing any maintenance and support services for the app, as we specify or as required under applicable law. You and PetCare Ally acknowledge that Apple and Google have no obligation whatsoever to furnish any maintenance or support services with respect to the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure of the app to conform to any warranty will be our sole responsibility.
We, not Apple or Google, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; (c) claims arising under consumer protection, privacy, or similar legislation; and (d) claims that the app infringes a third party's intellectual property rights, for which we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge to the extent required by the applicable app store terms. This Section does not enlarge our obligations beyond the disclaimers and limitations of liability stated elsewhere in these Terms.
The license granted to you for the app is a non-transferable license to use the app on any Apple-branded or Android device that you own or control, as permitted by the usage rules of the applicable app store, except that the app may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing where permitted. The app is licensed, not sold, to you.
You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
You may direct any questions, complaints, or claims regarding the app to Petcare Clarity LLC (d/b/a PetCare Ally), 11601 W Hwy 290, Ste A101, PMB 1009, Austin, TX 78737, or by email at info@petcareally.ai (see Section 26).
You and PetCare Ally acknowledge that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms with respect to your use of the app obtained from the Apple App Store, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. Google and its affiliates are intended beneficiaries of these Terms to the extent required by the Google Play Terms of Service.
26. Contact Us
Questions about these Terms can be sent to info@petcareally.ai or by mail to:
Petcare Clarity LLC d/b/a PetCare Ally 11601 W Hwy 290, Ste A101, PMB 1009 Austin, TX 78737